All posts in "Customer Service"

OKR and Help Desk Software for Small Businesses

Two pieces of software available can help small businesses. This will include one that will manage objectives and key results (OKR) and another that provides help desk functions. We will examine both of them here. OKR software will help small business owners track their goals. The focus for many startups will be survival and this […]


3 Factors That Will Negatively Affect Customer Loyalty

Do you know the factors that will negatively affect customer loyalty and retention? Never assume your customers will be loyal to you forever. No matter how good your product or service is, you might fall foul of the common factors that will negatively affect their relationship with you.  Some of these factors are discussed below, […]